Return & Exchange Policies

Thank you for shopping my boutique! We want you to love your purchase. If you change your mind or have a problem with your item(s), here is how we can help: you can choose between a return & refund or a simple exchange.

To ensure that an exchange is prepared for your arrival or that we are prepared to accept your refund or return in-store, please email us first at vickie@vickiessecretboutique.com. Make sure your email contains your order number.

Bring the item(s) you wish to return or exchange along with your receipt to our physical boutique store-front at Salon Anew, located at 101 Cheeyo Way, Loudon, TN 37774.

Return / Refund

Return Window & Eligibility

Time frame: Returns are accepted within 30 days of your purchase date or online delivery.
Proof of Purchase: A valid printed or digital receipt is required for all transactions.

Condition: Items must be unworn, unwashed, undamaged, and free of any makeup, deodorant, pet hair, or smoke smells.

Tags: Original clothing tags must still be attached or included in the return or exchange.

Refund Options

Full refund: Available to the original method of payment if returned within 30 days.
Exchanges: Free size swaps or color exchanges are welcome, subject to stock availability.

Final Sale Exceptions

Non-returnable items: Clearance sale items, accessories, consumables, bodysuits, undergarments, and gift cards cannot be returned.

Worn items: Any merchandise showing signs of wear or missing tags will be denied a refund.

Exchanges

If you need a different size or style, we are happy to offer exchanges under the following terms:

The Exchange Window: You have 30 days from the date of purchase (or pick-up) to start an exchange.
Item Condition: Items must be unworn, unwashed, and undamaged, with all original tags still attached or included in the return. Items smelling of perfume, smoke, or showing pet hair or stains will be denied.
Final Sale Exclusions: Bodysuits, intimates, swimwear, sale/clearance items, and consumables are Final Sale and cannot be exchanged.

Price Differences: If your new item costs more, you will need to pay the price difference. If it costs less, we will issue the remaining balance as a partial refund.